Return Policy for https://whitelabglobal.com
1. General Return Conditions
1.1. Customers can request a return or exchange of products purchased on https://whitelabglobal.com within 14 days of receiving the product.
1.2. To be eligible for a return or exchange, the product must be in new and unused condition, with original tags and packaging intact.
1.3. Refunds will be processed using the same method of payment used for the purchase, excluding shipping costs if applicable.
2. Return Process
2.1. Customers must fill out the return form on the website or contact our support via email within 14 days of receiving the product to initiate the return process.
2.2. After submitting a return request, the customer will receive confirmation and return instructions within 3 business days.
3. Return Processing
3.1. Upon receipt of the returned product, we will inspect it to ensure it meets the return conditions.
3.2. Inspection and processing of the return usually take 5-7 business days from the date the returned product is received at our warehouse.
3.3. Refunds or exchanges will be issued within 10 business days after completion of the inspection.
4. Filing Complaints
4.1. If a customer wishes to file a complaint (e.g., regarding a defective product or order errors), they may direct their complaint to the email address: sales@whitelabeyewear.com.
4.2. The email should include a full description of the issue, photographic evidence (if applicable), and the order number.
4.3. We commit to reviewing and responding to each complaint within 10 business days.
4.4. If the problem is acknowledged as our fault or a manufacturing defect, return shipping costs will be covered by our company.
5. Exceptions
5.1. Custom-made products or products with an expired shelf life are not eligible for return or exchange.
5.2. If the product is damaged by the customer, a refund is only possible based on the decision of our support team.
6. Contact Information
If you have additional questions or need assistance, please contact us via email: sales@whitelabeyewear.com.
1. General Return Conditions
1.1. Customers can request a return or exchange of products purchased on https://whitelabglobal.com within 14 days of receiving the product.
1.2. To be eligible for a return or exchange, the product must be in new and unused condition, with original tags and packaging intact.
1.3. Refunds will be processed using the same method of payment used for the purchase, excluding shipping costs if applicable.
2. Return Process
2.1. Customers must fill out the return form on the website or contact our support via email within 14 days of receiving the product to initiate the return process.
2.2. After submitting a return request, the customer will receive confirmation and return instructions within 3 business days.
3. Return Processing
3.1. Upon receipt of the returned product, we will inspect it to ensure it meets the return conditions.
3.2. Inspection and processing of the return usually take 5-7 business days from the date the returned product is received at our warehouse.
3.3. Refunds or exchanges will be issued within 10 business days after completion of the inspection.
4. Filing Complaints
4.1. If a customer wishes to file a complaint (e.g., regarding a defective product or order errors), they may direct their complaint to the email address: sales@whitelabeyewear.com.
4.2. The email should include a full description of the issue, photographic evidence (if applicable), and the order number.
4.3. We commit to reviewing and responding to each complaint within 10 business days.
4.4. If the problem is acknowledged as our fault or a manufacturing defect, return shipping costs will be covered by our company.
5. Exceptions
5.1. Custom-made products or products with an expired shelf life are not eligible for return or exchange.
5.2. If the product is damaged by the customer, a refund is only possible based on the decision of our support team.
6. Contact Information
If you have additional questions or need assistance, please contact us via email: sales@whitelabeyewear.com.